Streamline Your Operations

Experience expert support for noncritical functions, allowing you to focus on what truly matters in your business.

Industry Solutions

Always on - Global reach with a local feel. That’s customer support the VLS way.

Administrative Solutions

From data entry and document management to scheduling, reporting, processing and compliance tasks—our dedicated back-office teams handle the details so you can focus on the big picture.

A modern office environment with a long row of workstations featuring sleek black chairs and monitors. Lush green plants are arranged on partitions and overhead, adding a refreshing touch to the otherwise minimalistic design. The ceiling lights provide sufficient illumination, highlighting the clean and organized workspace.

Customer Care

Every interaction is powered by real people and enhanced by AI for faster responses, smarter solutions, and a consistently positive experience. Our experienced customer support teams are available around the clock, across time zones, and in multiple languages. Whether by phone, email, or chat, we ensure your customers always feel heard, valued, and supported.

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Technical Support

We will respond faster, work smarter, and keep your infrastructure secure and efficient. We provide outsourced IT services that keep your business running smoothly—day or night. From troubleshooting and tech support to system monitoring and help desk services, our skilled IT professionals are ready 24/7 to solve problems, prevent downtime, and support your growth.

Scalable Operational Efficiency

Grow confidently, operate efficiently, and stay focused on what’s next. At VLS, we design our BPO services to flex with your business. Whether you're expanding teams, entering new markets, or handling seasonal spikes, our operational support scales effortlessly—keeping performance high and disruption low.

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Insurance
For Property and Casualty insurance carriers, we provide outsourcing solutions designed to enhance operational efficiency, ensure regulatory compliance, and improve the policyholder experience. Our expert teams support critical functions such as claims handling, underwriting support, policy administration, customer service, and data processing—enabling carriers to scale operations, reduce overhead, and focus on delivering value in a competitive market.

Telecommunication
For the Telecommunications industry, we offer comprehensive outsourcing solutions that strengthen customer support, network operations, and back-office processes. Our experts assist with technical support, billing services, service provisioning, and account management—enhancing operational efficiency, reducing costs, and ensuring a seamless experience for both providers and customers.

Industries We Service:

Transportation
For the Transportation industry—including airlines, rental car companies, and rail services—we provide specialized outsourcing solutions that enhance customer service, reservation management, and operational support. Our teams handle booking assistance, loyalty program support, claims processing, and real-time customer communication, helping transportation providers improve efficiency, reduce operational costs, and deliver a smooth, reliable experience for travelers.

Technology
Our outsourcing solutions for the Technology industry are designed to keep you ahead in a fast-evolving market. We provide skilled professionals who can manage everything from software development and IT support to cybersecurity and network management, ensuring your business operates with cutting-edge solutions while reducing operational costs.

Finance
Our Finance outsourcing solutions are tailored to meet the industry's need for accuracy, security, and speed. Whether it's financial analysis, accounting, customer support, or regulatory compliance, we ensure your financial operations are smooth, risk-free, and scalable, allowing you to focus on growing your business.